• 1.General Membership Questions
  • What is CCW Safe?

    Mike Darter31-10-2014

    CCW Safe is a legal service membership plan (not an insurance product) that was designed for CCW permit/license holders and law enforcement officers.  The member pays a flat yearly fee and enters into a legal agreement with the company to take care of most of the expenses (attorneys fees, investigators and expert witness cost)  associated with the cost following a critical self-defense incident.

  • Where am I covered?

    Mike Darter31-10-2014

    You are covered in All 50 states any place you can legally possess a firearm in a life threatening self-defense incident if you are not carrying concealed.  If you are carrying concealed you are covered where your permit/license is valid and honored.

  • What is the difference between CCW Safe and insurance companies?

    Mike Darter31-10-2014

    CCW Safe is not an insurance company.  It is a legal service membership plan.   Some of our competitors operate as a traditional insurance base model and some operate as a legal service membership plan.  CCW Safe has the broadest coverage for the least amount of money.  To learn about our competitors you should contact them and present your questions on coverage.

  • Does the service extend for use involving other weapons?

    Mike Darter31-10-2014

    Yes.  Any legal weapon or weapon of opportunity will be covered in a life threatening event.  Any weaponless force to defends a life threatening event will also be covered in all 50 states.

  • What does CCW Safe do for me?

    Mike Darter31-10-2014

    If you are involved in a self-defense use of force incident where you have to defend the life of yourself or another then CCW Safe will select and pay for attorneys, expert witnesses and investigators.  This will cover the criminal proceedings, the civil proceedings and administrative action taken by the state against your permit/license ONLY following the use of force.

  • What if I am traveling to or through a state that does not honor my permit?

    Mike Darter31-10-2014

    Yes.  If you are in a state where your permit is not honored and you are not carrying concealed or violating any of that state’s gun laws then you will be covered in any place you can legally possess a firearm.

  • Does CCW Safe use it's own attorneys to defend me?

    Mike Darter31-10-2014

    No.  CCW Safe is not a law firm.  CCW Safe has panel members who are independent attorneys throughout the united states and they will be the lawyers that will represent you.  We have already vetted and selected the firms that we think will be best for our members to deal with these specialty type issues.

  • What exactly does CCW Safe provide If I am in a shooting?

    Mike Darter31-10-2014

    CCW Safe has a Critical Response team, we push resources to you immediately, we provide attorneys and pay for the attorney’s fees.  We also provide and pay for expert witnesses and investigators.

  • Will I know who my attorney is before I am involved in an incident?

    Mike Darter31-10-2014

    No, an attorney is assigned by CCW Safe at the time of need.  CCW Safe selects the best attorney for your case, as close to you that we can.  We select pro Second Amendment attorneys who are experienced in similar cases.

  • How does CCW Safe select attorneys?

    Mike Darter31-10-2014

    Our General Counsel has selected some of the most prestigious law firms in the country that specialize in both civil defense and criminal defense.  There are defense counsel guidelines that allow us to have communication and make CCW Safe resources available to our panel firms to best represent our members.

  • What if my spouse doesn't have a license?

    Mike Darter31-10-2014

    We do offer a provisional plan for spouses.  They can be covered, just like the primary member, If the member under Provisional terms is not carrying concealed or violating any of that state’s gun laws.  In other words,  you will be covered in any place you can legally possess a firearm.

  • What should I say to authorities if I am involved in a shooting?

    Mike Darter31-10-2014

    Identify yourself as the victim of the attack.  Inform responding police that you have an attorney and you will be happy to cooperate but only in the presence of your attorney.

  • If I lose a case, do I have to repay it back to CCW Safe?

    Mike Darter31-10-2014

    No, all legal expenses are paid, and do not have to be repaid if a case is lost.

  • If I lose, do I have to pay any judgements or fines?

    Mike Darter31-10-2014

    Yes.  If you lose the criminal case you will be responsible for all fines or restitutions. If you lose the civil case you will be responsible for any judgement against you.  CCW Safe does not indemnify your loss just the cost of the proceedings.

  • Which states honor my permit?

    Mike Darter31-10-2014

    We recommend you get the “Legal Heat” smartphone app or research the information through the NRA website.

  • Will I be covered on vacation?

    Mike Darter31-10-2014

    Yes as long as you are in legal compliance with that state.

  • Do I get a card to carry?

    Mike Darter31-10-2014

    Yes, upon joining, you will be able to print a temporary card.  Once you have paid and your account processed you will receive a permanent card within a few business days.  If an incident occurs before your permanent card arrives you are to call the emergency number on the back of the temporary card.  Your information will already be locked in the system.

  • Is your site secure to pay by credit card?

    Mike Darter31-10-2014

    Yes. Different browsers and versions react different ways.  You can test our certificate out by going to http://www.sslshopper.com/ssl-checker.html and putting in our site address and cart address.  You may also see the address switch to https:// when you go to the cart, which shows it to be secure.

  • Will my membership renew automatically?

    Mike Darter31-10-2014

    Yes.  CCW Safe is set up on an auto-renew system but you could elect to cancel the subscription and handle it manually but note when you look at your account it will show your subscription as such but you still have membership service.  If you choose to leave it as auto-renew please know a courtesy email is sent to you five days prior to the charge as a reminder.

  • What is your privacy policy?

    Mike Darter31-10-2014

    We don’t share your information with anyone. You can view our full privacy policy statement at www.ccwsafe.com/privacy

     

  • Do I need a permit to join CCW Safe?

    Mike Darter31-10-2014

    Yes. Unless you are active or retired law enforcement/Military (under LEOSA) you are required to have and maintain a valid CCW permit or license from one of the 50 states.

  • What does CCW Safe consider a critical self defense incident?

    Mike Darter31-10-2014

    A critical self defense incident is defined by CCW Safe as any self defense incident where you are in imminent danger of or fear of great physical/bodily harm to yourself, your family, or others, and have to use or attempt to use deadly force with a firearm or other weapon, or weaponless defense in order to defend yourself or your family, or others if legal to use deadly force in that situation in the state of occurrence. Our services are designed to defend you from criminal, civil or administrative actions stemming from a critical self defense incident where you are defending yourself, your family, and others if it is justified within that state.

  • Do you have a contract or agreement?

    Mike Darter31-10-2014

    Our terms of service can be found on our terms page, or on each page describing our different memberships when you join. Also, when you click that you have read our terms of service when you check out, you can click the highlighted terms of service to view them.

  • Does CCW Safe cover an incident if I draw my gun in self defense but don't shoot?

    Mike Darter31-10-2014

    Yes.  CCW Safe will cover its members in this situation because it would not be considered “Brandishing” and is lawful.  We also suggest to call 911 even if the suspect runs away so that you are listed as a victim and it is reported.

  • Which card number do I use for me and my spouse?

    Mike Darter31-10-2014

    The Dual membership cards are interchangeable.  You can use either number for you or your spouse.  CCW Safe will see both numbers for you and for your spouse should you ever need service.

  • Does CCW Safe cover a Grand Jury?

    Mike Darter31-10-2014

    Yes, we do cover Grand Jury proceedings.

  • I live in a state that is difficult to get a permit, but I have a non resident from another state. Would I be covered at home?

    Mike Darter31-10-2014

    CCW Safe allows for service if you have a non-resident permit/license from any state.  In that case you will be covered any place you can legally possess a weapon (home, car, public and private place where it is legal to possess a weapon).

  • Will a dual membership cover anyone other than spouse?

    Mike Darter31-10-2014

    Our dual memberships require that the members covered are in the same household.  If so, then you can get a dual membership, if not, then you will each need to get a single membership.

  • Will CCW Safe cover a dog or vicious animal attack?

    Mike Darter31-10-2014

    Yes, if you are acting in self defense, then you are covered.

  • I viewed your terms, so where is the "Fine Print"?

    Mike Darter31-10-2014

    CCW Safe is very proud to say there is no “Fine Print” or hidden information or tricks.  We are unlike an insurance model that creates a 30-page document filled with legalese to confuse you while laying out a long list of reasons their company will not pay out after you file a claim.  CCW Safe chose to provide a one-page agreement of the service we shall provide, in simple terms because you are paying for service.

  • What If I have other plans for coverage of incidents?

    Mike Darter31-10-2014

    Any conflicting terms with other policies or other membership plans will be negotiated with the other plans and policies in the best interest of the member.   In the event of an incident, we will work with the member to determine any and all polices of coverage or membership plans that can be resourced for your benefit.  CCW Safe understands there are several companies that only reimburse after a “Not Guilty” verdict and will also take a position of being “Secondary” so it is the policy of our company to move forward with service and funding without hesitation and assign the member an administrator to work with the member so that the other insurance company follows through with their financial/service obligations to the member.

  • What if I have a dispute with CCW Safe over coverage?

    Mike Darter31-10-2014

    Any disagreement about the terms of this membership,  the member acknowledges and accepts that any dispute will be handled through binding arbitration and administered by the laws of the state of Oklahoma.   Member agrees to transfer any subrogation rights or interests from any employer, agent, agency, or policy to CCW Safe.

  • What if I call the emergency line to test it?

    Mike Darter31-10-2014

    CCW Safe will charge $75 for false reports, “test” calls and other abuses on the 24 hour hotline number.  The 24 hour  member hotline number is forwarded to multiple people, including multiple attorneys, investigators and administrative personnel.  Abuses to the 24 hour member hotline can result in suspension of service.

  • 2.Account Management Questions
  • I already joined, but got an email to subscribe to CCW Safe, what do I do?

    Mike Darter01-11-2014

    You will receive a receipt upon joining CCW Safe, but you will also receive an email to subscribe to our newsletter.  We offer weekly videos and articles on training including: legal, criminal justice, and shooting tips.

  • How do I add my CCW Safe Membership card number?

    Mike Darter01-11-2014

    Once you log in to the website, you will be presented with your account page.  Scroll down to your shipping and billing address section. Click on edit Shipping to add your CCW Safe membership card info.  If you have a dual account, the CCW Safe membership cards are interchangeable.  Remember if you don’t see the field to add the membership card then simply add it in the customer notes section.

  • I joined, but never got my membership in the mail, what do I do?

    Mike Darter01-11-2014

    Sometimes we do have mail that ends up missing or returned to us.  Please email us about this issue at support@ccwsafe.com and leave your name, address and phone number.  We will get another membership packet sent to you as soon as possible.  When we get returned mail, we do attempt to contact the member by email or phone to verify the address.

  • I tried to reset my password, but never got an email to do so?

    Mike Darter01-11-2014

    First, please check your spam folder and make sure that it is not there,  If it is not there, please send an email to support@ccwsafe.com requesting a new password.  Please include your name, email address and phone number.  A CCW Safe Specialist will contact you after receiving the email and get it accomplished.

  • I need to edit my personal information, how can I do that?

    Mike Darter01-11-2014

    Once you log in to the website, you will be presented with your account page.  Scroll down to your shipping and billing address section.  Click on “Edit Shipping” to change any of the following:  Address, Phone Number, CCW Permit or License Number, or add another state’s permit/license, Dual Membership Information and CCW Safe Card Numbers.

  • I have a dispute with billing, what do I do?

    Mike Darter01-11-2014

    Please contact us by email with your issue at support@ccwsafe.com  Usually, we can answer you back within an hour or less.

  • I have a new license from another state, can I add that to my profile?

    Mike Darter01-11-2014

    Once you log in to the website, you will be presented with your account page.  Scroll down to your shipping and billing address section.  Click on “Edit Billing” to make the change.  Go to the line where the original permit/license is written and add the new one separating each with a comma and don’t forget to designate the state.

  • I have a single membership, but want to change to a dual.

    Mike Darter01-11-2014

    Please send an email to support@ccwsafe.com requesting this change.  Please include your name, the change requested and phone number.  A CCW Safe Specialist will contact you after receiving the email and get it accomplished.

  • I have a dual, but got a divorce, I want to change to a single

    Mike Darter01-11-2014

    Please send an email to support@ccwsafe.com requesting this change.  Please include your name, the change requested and phone number.  A CCW Safe Specialist will contact you after receiving the email and get it accomplished.

  • I got a new credit card, how can I change that?

    Mike Darter01-11-2014

    Log into your account, and once you are in, click change payment method next to your subscription information.  If you do not see a "change payment method" button, please email support@ccwsafe.com and we will call you, text you, or email, whatever you prefer.

  • I need to change my billing or shipping address

    Mike Darter01-11-2014

    Log into your account page, and scroll down to your billing and shipping address.  Click the edit button, edit and save your new information.

  • I need to change my email

    Mike Darter01-11-2014

    This is a simple request, but it will have to be handled by CCW Safe Administration.  Please send an email requesting a change of email with your old email and your new email address and we will make the changes for you.  You will receive a email when it is complete with a new temporary password.

  • I am having trouble logging into the website

    Mike Darter01-11-2014

    You can log into the website by using your email as your username, and the password you created when you joined at checkout.  If you do not remember your password, you can click “forgot password” to reset your password.  If you’re email is not recognized in the system, it may be under a different email that may have been used at the time you first started service.  If you do not have access to that email anymore, please email support@ccwsafe.com requesting a change of email.  Leave your phone number as well for an alternate form of contact.

  • I don't see an active subscription, but I am a paid member

    Mike Darter01-11-2014

    If you purchased a 5-year membership, or if you cancelled your automatic renewal subscription, then you will not see that you have an active subscription.  Our 5 year memberships are not automatically renewed, however, you will receive an when you need to renew.  If you cancelled your auto renewal subscription and want to manage your membership yourself, then you will not have an active subscription, however, you will receive an email when you need to renew.

  • 3.Law Enforcement Questions
  • If I have an on duty shooting, will CCW Safe assist me?

    Mike Darter01-11-2014

    On law enforcement on-duty shootings CCW Safe service will fall secondary to the response provided by the agency, city and/or union the member is covered through.  CCW Safe will assume primary service coverage if the member is denied representation under authority of employment by the agency, city, and/or union and reserves the right to an independent investigation of the incident for defense and legality of event.

  • My agency does not give me a HR218 number

    Mike Darter01-11-2014

    As an active officer you could simply List “HR218” in the License section followed by the agency you work for.  Add a commission number behind the agency name if you have one and provide a copy of our ID to support@ccwsafe.com

  • Do I need to verify every year?

    Mike Darter01-11-2014

    No, but we do reserve the right to check verification periodically.

  • If I am off duty and involved in a self defense shooting, what will CCW Safe do?

    Mike Darter01-11-2014

    If you are off duty and involved in a shooting, you will receive the same response as a normal CCW Safe civilian member.  You will have access to an attorney immediately upon calling our emergency number, and one of our Critical Response Teams will respond, including a Regional Trial attorney, an investigator, a CCW Safe administration member, and a critical counselor.

  • What is the criteria for the Law Enforcement discount?

    Mike Darter01-11-2014

    You have to be a sworn and/or commissioned, armed law enforcement officer at the state or local level or an armed Federal Agent at the federal level. You have to be considered a “Qualified Law Enforcement Officer” or a “Qualified Retired Law Enforcement officer by Federal and state guidelines to fall under LEOSA provisions.

  • What verification do I need to send in?

    Mike Darter01-11-2014

    All members under this plan have to be verified so please send a copy of your active or retired ID to support@ccwsafe.com or fax to 1-800-508-0450.  If you are commissioned, please use your agency and commission number for your CCW license number while checking out.  If you are retired LE, please put your agency and retired credential number.  If you don’t have a retired credential number, you can email a copy of your retirement letter.  For military members, please send a copy of your DD214 or a photocopy of your retired ID.  If emailed, we do not print the copies, and delete immediately upon verifying your service.   If you mail in your photocopies, then we shred all paperwork.

  • Do Firemen or EMT's qualify for the LE discount?

    Mike Darter01-11-2014

    No. If you are not commissioned or considered a “Qualified Law Enforcement Officer” by federal and state guidelines the discount does not apply.

  • I was honorably discharged from the military, do I qualify?

    Mike Darter01-11-2014

    No.  Active duty or retired/medically retired military only.

     

  • I am a volunteer police officer, do I qualify for the discount?

    Mike Darter01-11-2014

    As long as you are commissioned or considered a “Qualified Law Enforcement Officer” by federal and state guidelines; if you are not then it doesn’t apply.

     

  • I am a detention officer, do I qualify for the discount?

    Mike Darter01-11-2014

    No. If you are not commissioned or considered a “Qualified Law Enforcement Officer” by federal and state guidelines the discount does not apply.